My Two Weeks with HelloFresh

Posted by Krista on March 2, 2015

If you live in London, chances are, you’ve been handed a voucher for HelloFresh outside some tube station or another within the last few months. (I understand HelloFresh operates in the U.S. too.) HelloFresh is a meal-delivery service that packs up everything you need to make at least three nice meals during the week and delivers it to your door on a Monday or Tuesday morning. One of my friends has been raving about the experience so as I’ve tried to get more seriously about cooking for myself instead of eating out, I thought I would give it a try.

I am lucky that I live in a building with a porter because he was able to take delivery of my HelloFresh box and keep it in a safe place for me while I was at work. I’m not sure how people who work during the day and live in buildings without porters would take delivery. In my old building, for example, my neighbors and I had more than a few parcels stolen.

That being said, the box is light enough so perhaps you could have it delivered to work and the schlep it home on the tube or bus.

My first box came with three recipe cards and all the ingredients for three meals. My recipes during the first week were chicken with dijon mushroom sauce, smoky burritos and then pan-fried salmon with new potatoes. During my second week, my recipes were chicken paella, fish and chips, and lamb koftas with tzatziki and rice.

Here’s a high-level overview of what I liked about HelloFresh as well as some of the challenges I experienced:

Pros…

  • Generally healthy recipes.
  • Fairly easy to prepare. For someone who doesn’t cook much like me, this was reassuring.
  • Fresh herbs with each delivery. I really liked this. They sent nice packages of rosemary, dill, parsley, etc. Fresh herbs really do make a difference.
  • Very large portions. You could call this a pro or a con. I got three or four meals out of what was meant to be a meal for two.
  • Decently priced. With the discount I received because I purchased on a friend’s recommendation, I spent £19 on my box the first week. That’s £3.16 a meal if you assume two meals per recipe. (But remember I got three if not four servings out of each recipe.) During the second week, my box was £39, or £6.50 a meal, which may seem pricey but remember I normally go out to eat. Just to be clear…I paid for these boxes myself.
  • They use Zendesk for customer support, which is an excellent platform that prevents customer emails from getting lost and gives companies all sorts of good stats on their support levels. I am a dork about things like this. I was glad to see they have a system in place.

Cons…

  • Clean-up. The paella, in particular, was a bitch to clean up. Lots of pots and pans. After a long day at the office, the last thing I wanted to do was dishes.
  • Vague instructions at times. For example, for my first recipe — the chicken with dijon mushroom sauce — I ended up with a ton of watery sauce, even though I feel like I followed the recipe pretty closely. I ended up siphoning off a lot of the water, which unfortunately took the dijon with it because there was only one tiny take-away packet of dijon. Another recipe told me to boil a large pot of water, but didn’t say how large.
  • Related to the above, poorly edited recipes. One recipe told me to turn on the oven, but yet nothing ever went into the oven. (Imagine my existential crisis!) The paella recipe told me to throw in one-half of the rice, but never told me to put in the other half of the rice and I knew I had to. I pointed out the oven thing to them and they were aware of it…which begs the question…why not email your customers who received that recipe and let them know of the error before they attempt the recipe?
  • They forgot to send me the chorizo for the paella but by the time I realized it, it was too late. (I was mid-recipe.) The paella turned out okay, but I know it would have been better with the chorizo.
  • OK, call me Judgey McJudgerson but they used basmati rice for the paella and cheddar for the burrito. (When I complained — with love — about the cheddar for the burrito, they suggested I try feta instead. BLASPHEMY.)
  • Customer support: I think this changed during my subscription but while I was making my first recipe, I wanted to call and speak to someone about the dijon mushroom sauce but their phone lines were already closed. So I had to write them an email instead and didn’t hear back from them for 23.5 hours. Personally, for something time-sensitive like cooking, 24 hour response times are kinda high.
  • Too much food for one person. This is one of the main reasons why I am not continuing my subscription. I just couldn’t keep up. To be fair to HelloFresh, this is not really a meal service for one. It’s meant to be for two. I just thought that I could stretch out the six meals over the course of a week.

The Verdict: My two weeks with HelloFresh made me a better person, I swear! It helped me conquer my fear of the oven, although I still wouldn’t say I am entirely comfortable. It also made me think a lot about why I don’t like to cook and I think what I’ve come up with is a different explanation than the explanations I’ve used before (laziness, not knowing how).

See…I have always been a hard worker. I tend to work long hours and I am always thinking about work. This is a bad thing about me, but probably not something that will change overnight although I am always trying and I do think I’ve gotten better over the years. For example, in the old days, I would always go into the office for a few hours on a Sunday and prep myself for the week ahead. I don’t do that anymore and I really try to maximize my weekend and relaxation time because I know I need it for my brain to function well.

What I am trying to say is that after a long day at work, the last thing I want to do is come home and chop up vegetables and meat. I am tired of working at that point. I want it to be easy. And I think what didn’t work for me with HelloFresh is the amount of chopping pre-meal and the amount of cleaning post-meal. I want to maximize my relaxation time and while cooking is relaxing for many people, it’s not relaxing for me. It’s work. I am not sure that feeling will change anytime soon for me. So I think what I need to do is find super-quick and super-easy recipes that I can make in like 10 to 15 minutes that require minimum clean-up. (I think this explains why I like making quesadillas so much. So easy! And just one pan!) If you have any recipe suggestions along these lines, please let me know because much like I know I really shouldn’t go into the office on a weekend, I also know I should probably stop dining out so much.

Krak des Chevaliers, Syria

Posted by Krista on February 25, 2015

I am not a filmographer. I am not a director or anyone good at these film things. But I was running through some old video files and I saw this and the “oh wow” moment in the last few moments and so here we are. (Rewind, pause, stop during the last four seconds. Please.)

Because Krak de Chevaliers in Syria is one of the most beautiful of places. People come from all over the world to study its architecture. There’s a hotel — the hotel I stayed in — right across the valley from the fortress. The hotel buys its cheese from the guys down the road, along with the chicken they roast to perfection every night and everything else they need. It is a simple hotel, but I was dumb for not taking more photos. I remember trying to connect to the Internet there. “You will not connect here,” they said. “Only email sometimes. When the wind is blowing.”

If I were better at the film stuff, I would do something all pause-y-like at the end of the video I made. Also, I would spend less time filming the loo.

WHAT? Long-time readers will know that in 2010, I decided to visit Petra. And, well, as long as you’re in Jordan, why not visit Syria? It’s just right across the border. I spent a week in Syria and I had an amazing time. Damascus, Aleppo, Homs, PALMYRA. Everyone was so lovely to me. I worried about how I should dress and how I should act but what I found during my time in Damascus is that no one really cared. They were just happy to see me and happy to have me visiting their country. What I thought about their roast chicken and their falafel seemed to be of primary concern. Oh, and would I consider selling my iPhone because there are no Apple products in Syria.

Key interactions…I decided we needed some wine in Damascus one evening. I was directed to a wine shop in the Christian quarter. It was May in Damascus so I asked for some Syrian rose…The very perfectly-speaking-English proprietor looked at me funny. “But why??? Why would you want to buy Syrian wine?? Why when the Lebanese wine is so nice??” I bought some Lebanese rose and left. Later, we had some deeply lovely Syrian rose at the delicious Naranj in Damascus, while the UN SUVs idled outside.

Then…there was that moment on the bus ride back from Palmyra to Damascus. I got sick. Bad sick. I was staying in a backpackers’ hotel. But I was so sick, so very very sick. I couldn’t eat or drink or anything. What I decided then is that if you are going to be sick in Syria, you should stay in a nice hotel. So I moved into the Four Seasons Damascus and it was so lovely and beautiful and the staff was the most wonderful of the wonderful in the world. And this is what I wonder about all these years later…I wonder if a company like Four Seasons transferred their beautiful staff and their families out of a place of disorder. I wonder.

BUT….I have skipped the important point. The point where I asked the backpackers’ hotel what I should do…that I was so sick…that everything was coming out of all the places…and they sent me to this pharmacy where the most beautiful woman I’ve ever seen who spoke the most perfect English I’ve ever heard gave me some pills and some instructions on fluids and all was right with the world. Thank you, lovely pharmacist in the Damascus pharmacy, for helping me. I will not forget you. I hope you and your family are all together and all safe. I will never forget you.

Sometimes we forget that there are real people living in real places, don’t we?

Adventures in Manchester…

Posted by Krista on February 22, 2015

My friend Aaron was in the UK for work the other weekend and was flying out of Manchester. Aaron and I went to university together, many many years ago. His mother was the lumpia provider to many a tailgate and college party. Me, I’ve been to Manchester a few times for work over the years, but I have really only ever seen two things: the Malmaison hotel and the conference center. So rather than having Aaron come down to London for the weekend, I told him I would come to him and we could spend a day exploring Manchester.

I booked my train ticket on Virgin Trains for bright and early Saturday morning. It was only £10 quid extra for an upgrade, so I did it and was rewarded with a perfectly empty train car and a little box of snacks for breakfast. Prior to boarding, I spent a few minutes in the first-class lounge at Euston, where I stole some sugar cookies for my ride.

In Manchester, I stayed at the DoubleTree Manchester Piccadilly, right across from the station. The DoubleTree is bright and modern AND they gave me a freshly baked chocolate chip cookie when I checked in. On the downside, they charged me £20 quid for checking in before 3 pm. Frankly, that’s bullshit. And I told them so. But the rooms did have iMacs and free wifi was in abundance so there’s that.

We were short on time during our visit so in between tours (more about that in a second), we had a quick lunch of burgers and Manchester beer in the hotel bar. I remember the two of us looking at each other after biting into our burgers and saying “Hey, this is really good.” I also enjoyed my Lagonda IPA, one of many Manchester beers on the hotel beer list. So the DoubleTree did fairly well on food and drink, in my opinion. On the Sunday morning before I checked out, there was even free coffee and croissants outside the breakfast room.

If I were to visit Manchester again, I would stay at the DoubleTree again. Great location, very good amenities, good food, nice staff. I used Hilton Hhonors points for my stay so I really cannot complain about the value I received. (Except for that £20 quid for early check-in.)

Because Aaron and I had never really visited Manchester before, I looked for some tours to show us around. I found a Smiths/Morrissey tour that sounded fun and booked that for the Saturday morning. I guess I thought I was a Smiths/Morrissey fan, but truly, I had no idea. This was a very niche tour. Very niche.  One woman broke down in tears as we stood on top a bridge that was important in some way or another to the Smiths/Morrissey timeline. We spent ages wandering around the Salford Lads’ Club and I was really not quite sure why were there. Maybe our tour guide told us that the club featured on the INSIDE album cover of The Queen is Dead, but I think I must have missed that part. I just assumed that Morrissey played football here as a kid or something. There were also an awkward few minutes where we stood outside the house Morrissey once lived in. Let me emphasize…we were the Americans, and we felt awkward. (Standing outside a celebrity’s former home feels like a very American thing to do, doesn’t it?) The coolest part though?? Our tour guide was the drummer of the INSPIRAL CARPETS!! Now that was cool.  Super cool.

After our lunch of burgers and beers back at the hotel, we met up with our afternoon tour guide, John from Manchester Taxi Tours. I asked John to show us a few pubs and tell us the history of Manchester. John has the gift of the gab and showed us all the key places in town, including Manchester United stadium. He also filled in some of the blanks from our Smiths/Morrissey tour, like telling us about The Hacienda and its importance to the Manchester music scene. One of the highlights from our tour was a visit to a pub filled with singing octogenarians, where my hand was kissed a few too many times. We had a fun time with John and I would recommend his tours if you find yourself in town. We did a 2.5 hour tour which probably ended up being closer to three hours. In hindsight, I would have asked for a stop for food and another pub stop because we were hungry and not very serious after all.

For dinner on Saturday night, I tried to get into all of Manchester’s posh places. No dice. So I fell back on my old trick…if you can’t get into the places with great food, go for the ones with atmosphere. We booked a table at Mr. Thomas’ Chop House and LOVED the old Victorian tile-work and design and could have sat there for ages, admiring it all. Our Temperanillo was an excellent value (£19?) and the food was generous, hearty and good. (But not great.) On a cold day, I appreciated these things. The service was a little missing but the tile-work made up for this. I am not kidding. I tried to take photos but there were too many people around so you’ll have to do with just the one above.

So we had fun in Manchester. It was hard work to research and organize and not cheap fun, by any means, but it was still fun. And a nice way to connect with an old friend. You should pay a visit to Manchester someday, if you haven’t already.

Things I Want to Do in London in 2015

Posted by Krista on February 5, 2015

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I moved back to London because I am in love with this city, but all I’ve been doing is working, working, working. All work and no play makes Krista a dull girl. This needs to change!! I’ve started working on a list of things I really want to do in London this year. Here they are, in no particular order.

The Fat Duck. I still haven’t done this. I really need to do it. Who wants to join me? Better yet, who wants to invite me along to their table?

Ride The Emirates Air Line. I’m a sucker for things like this.

Visit The London Zoo. I’ve never been to the zoo!! Honestly, I really don’t want to go to the zoo. I hear it’s expensive. But I just want to cross it off  my list and then maybe hang around Camden or Little Venice afterwards.

Visit Ronnie Scott’s. It’s been a while since I’ve seen any live music. I miss live music. I’m probably less a jazz person than I am a blues and swing person but I am sure I can find something.

Go to Wimbledon, even if it’s just the lawn or one of the early matches. In all these years, I’ve yet to go.

Visit The Shard. What is wrong with me? I go by The Shard all the time but I’ve yet to go UP THE SHARD. I’ve yet to eat at The Shard either. This must be rectified.

See something at The Globe. I generally get bored at the theatre so I am not obligating myself to stay for an entire performance. But I would like to visit for an hour or so just to say I’ve been.

Abbey Road Beatles Crossing! Never been. And oh my God but the live cam on this site is hysterical.

Spend a weekend in Edinburgh. I haven’t been to Edinburgh since I was 19. That one time I was there for work for eight hours in 2005 doesn’t count. I realize this isn’t something to do in London, but it’s something I often think about. “I should go to Edinburgh…”

Do a tour of London distillery Sipsmith. I don’t really like gin, but I still feel like I should visit the first copper-pot distillery in London in nearly two centuries.

There are probably other things I should be doing. I’ve done a lot since my initial arrival in 2004 but what have I forgotten?