I was in London in July for many reasons. Three hotels during my stay, also for many reasons. The Andaz Liverpool Street was my first hotel. Let me start by saying that this is a very high quality hotel, so in a way I feel bad about what I’m about to say. BUT there were just so many quirks. Particularly, they were quirks that were totally in the control of the hotel.
So firstly…lovely arrival. I’m not 100% sure how I feel about their more or less deskless arrival area, but it was fine and neat and different and I am all about trends in the hotel industry, so it was fine. They were very sweet and wanted to take my luggage to my room but I was jetlagged and just wanted to shower and change immediately so I said no. And I hate feeling like I have to tip someone else to do something I could have done myself.
I am a Hyatt Platinum member so I was upgraded to a king room. It was nice. But I could feel the people who had slept in the bed before me. I hate a mattress that dips.
Then, I felt like an idiot because #1 I couldn’t figure out where to put the room key to turn the lights on (hint: the thermostat) and #2 I couldn’t find the hair dryer, which they say is in the desk — and it is — but I still couldn’t find it. I had to call the front desk both times.
So then the wifi. MEH. At a hotel of this caliber, the wifi should be all connected, all the time. If they can do this in hotels in the middle east, they can do this in LONDON. For the love of God. My iPhone 5 kept dropping the connection and it is not my phone’s fault.
OK, the bath tub. It is seriously two feet high, if not taller. There is no step. So you really have to throw yourself into the tub and hope you don’t slip and fall and break something. I was frightened. I am a normal person. And I was frightened. Do NOT grab the towel rack to swing yourself out of the bath tub because it is HOT. HOT. Don’t. (Really, I am curious about their insurance claims.)
There is like NO sound proofing in this hotel. And hotel staff have NEVER been trained to use their INSIDE VOICE when they are outside guest rooms. From around 8:30 to 10 am the two mornings I was there, there was shouting, yelling, and MUCH SLAMMING of doors, particularly on Sunday. (Also, when I checked in on Friday around 1 pm.) I don’t even know where these doors were that they were slamming, but they were slamming them. Many times. Like every two minutes because at one point, I counted. (Although maybe it was the plumbing system? I don’t know. It sounded like doors slamming.) I was really trying to sleep in on Sunday morning and it was totally impossible. I mentioned this to Daniel the manager when I checked out and he was very nice and polite about it. But I don’t know. I am your guest. I shouldn’t have to tell you these things.
Almost lastly, the plumbing system. It is loud. They use some sort of vacuum to pull the water out of the sink and the toilets. Old building.
lastly, my reservation was complicated. I am acknowledging that. I booked one night through BA for free with Avios and then I booked the 2nd night directly and combined the reservations. I emailed the hotel in advance to combine the reservations. I still got a bill for the first night. Daniel was very helpful in having it removed.
OH WAIT…the nasi goreng from room service. IT WAS DELICIOUS. You should get it. and the free non-alcoholic minibar was awesome. Meantime beers for 5 quid which I actually think is an okay value for a hotel.
Location…The Central Line is RIGHT there. You can get anywhere in London in about 20 minutes. Really, the best. OK, it’s not surrounded by the British Museum or anything, but it is easy to get to/from.
The Verdict: Probably wouldn’t stay here again. Deathly afraid of that bath tub and too much SLAMMING.
Note: A version of this review appears on TripAdvisor. I would like to note that I feel that a lot of the reviews of this hotel are fake given the lack of detail in many reviews.